Not yet received the confirmation email?
Either your mail server has put it in the spam folder or you entered your email address incorrectly.
This will be either:
- aol.co.uk
- aol.com
- blueyonder.co.uk
- btinternet.com
- doctors.org.uk
- gmail.com
- googlemail.com
- hotmail.co.uk
- hotmail.com
- live.co.uk
- msn.com
- ntlworld.com
- yahoo.co.uk
- yahoo.com
The username needs to be a valid email address. All the updates, resetting, registration and orders are processed through this email address. Some ISP’s will automatically classify new mail as spam and as such you will need to ensure that this will not happen.
The first sign that this is likely to be the case will be within minutes of completing registration. If you do NOT receive the confirmation email straight away then action will definitely need to be taken.
Basically you will need to allow mail from all email accounts ending @planetbofa.com
If you think you should have received an email and still cannot find it then please get in touch with us.
Yahoo
Information is available from yahoo for btinternet and yahoo customers via this link help.yahoo.com/tutorials/cg/mail/cg_spamguard3.html.
To move one or more messages from the Spam folder to your Inbox, select the message or messages to move, then click the Not Spam button.
talktalk
If you are with talktalk the you can try accessing it through www.mail2web.com
aol.com
You will find your spam folder as a blue text link at the bottom left of the AOL 9.0 VR mailbox window.
You can also find it among your folders in the Manage Email view of your mailbox.
To unblock an e-mail address or domain:
1. Go to www.aol.com.
2. Click the Mail icon.
3. In the Screen Name or E-mail: box, type your AOL® screen name.
4. In the Password: box, type your AOL® password.
5. Click the Sign In button.
6. Click the Settings link.
7. Click the Spam Controls link.
8. In the Spam Filters by Address section, scroll down to the e-mail address you want to unblock, hover the mouse pointer over the e-mail address, then click the X button.
9. The e-mail address will disappear from the list.
10. Repeat Step 7 and 8 for all e-mail addresses and domains that you wish to unblock.
11. Click the Save button to save the changes.
windows live hotmail
To unblock a sender in Windows Live Hotmail:
- Select Options | More options... from the Windows Live Hotmail toolbar (or just Options if you use the classic version).
- Follow the Safe and blocked senders link under Junk e-mail.
- Click Blocked senders .
- Highlight the address you want to remove under Block Sender List:.
- Click << Remove from list.
gmail.com and googlemail.com
There are a number of reasons why messages may not arrive in your inbox.
Messages can skip your inbox and end up in your All Mail, Spam, or Trash labels, as the result of automatic spam filtering or filters that you've set up on your messages. Please check the following settings:
- On the Filters tab in Settings, look for any filters that delete or archive your mail.
- On the Forwarding and POP/IMAP tab, look to see whether any of these access choices are enabled, and verify Gmail's behavior for handling messages.
- On the Accounts and Import tab, make sure you haven't misconfigured any Reply-to addresses, and check your Send mail as addresses.
Finally, if you're sending mail to a mailing list that you subscribe to, those messages will only appear in 'Sent Mail.' This behavior also occurs when sending to an email address that automatically forwards mail back to your Gmail address. To test forwarding addresses or mailing lists, use a different email address to send your message.
Still don't know what happened to your mail? Please check your Spam and Trash labels, and try performing a search of all mail in Gmail for the message in question. You can search for conversations by entering the sender's name, the subject of the email, or a phrase from the content of the email, if you know it. Click Show search options, located next to the search box on any Gmail page, and make sure that Mail & Spam & Trash is selected in the Search field. Please note that Gmail search results don't include matches to partial strings or matches that are 'similar' to your query, including plurals and misspellings. If you search for vacation, Gmail returns emails containing instances of vacation, but does not return emails including vacations or vaccations.
If an email that you want goes into your Spam folder, let us know!
- In your Spam folder, click the message to select it.
- Then click Not Spam, which is above the list of messages.
That’s it!
If you continue seeing these messages in your Spam folder and want them in a non-spam folder, you can set up a filter and send them to any folder you wish.