Are you having a problem using BOFA?
Question Have you read "How do you go about buying and then using BOFA?"
The most common problem is a parent trying to do a pupil's test whilst logged on as the parent. The advice is to log off, then log back on using the pupil's username and password.
The second most common problem is a parent ,who has several email addresses trying to log on using the wrong email address. The best technique here is to use the Password reset page with all your email addresses. Your correct username will then receive a new password.
Step 1 Your first action should be to look for an online help link.
Step 2 Go to the contact us page and email us your problem.
